Policy

To schedule an appointment, please use the “Vagaro” or “Book an Appointment” link. If the desired appointment time is not available, please call during business hours for assistance at (757) 560-0873.  If you have to leave a message, someone will return your call within 24 hours. We do not answer calls while servicing clients, because most of our clients fall asleep during the time.
 
 
Please remember to come to your appointment
MAKEUP FREE or you may be ask to reschedule,
pay a makeup removal fee, or get less lashes applied to accommodate your remaining
time of your appointment. Please come alone to your appointment alone.
 No children or guest are allowed that are no being serviced. 

 
​All services are à la carte, unless otherwise noted. 
Refunds will not be issued after services are rendered.
 
 
 
Appointment Deposit Fee
A 50% deposit is required for any service over $100. The deposit will be charge immediately before an appointment is accepted or booked. All deposits will be credited to the total cost of services being rendered and the balance will be due at the time of service. All invoices are sent through PayPal and must be paid with 24 hours. Appointments are given on a first come, first paid invoice. We do not hold any appointments without a deposit. Once your invoice is paid and your appointment will be accepted; if you fail to cancel your appointment with proper notice your deposit is NON REFUNDABLE.
 
Late Policy
Being late 15 mins or more will result in an automatic cancellation of your appointment. Especially, if it interferes with the next appointment. If your appointment is canceled becuase of being “LATE”, we’ll try to get you rebooked that same week in order to keep you on schedule. If you have to be squeezed in you will be charged a “APPOINTMENT CHANGE FEE”
 
 
Non Cancellation Fee – 50% of Booked Service
A Non-Cancellation Fee is 50% of the total cost of the service that you were booked for. If your appointment is not cancelled with proper notice you will be charged 50% of the total service you were booked for, making your initial deposit NON REFUNDABLE. We ask that you give a full 24 hour notice when canceling your appointment. This gives the stylist a chance to fill that appointment slot or make changes to their appointment book as needed. If charged, this is FEE is NON REFUNDABLE.
 
We do not overbook, therefore your time with us is your time. We understand that life happens and is sometimes out of our control. If you fail to cancel your appointment without proper notice the stylist is out of time and revenue that can not be replaced at the last minute. To help avoid any cancelation issues, we have a booking system that is very prompt with keeping you informed of your appointments. A notification will be sent to you by email or text when your appointment is booked. You will also receive a 72 hour reminder asking you to confirm the appointment, and a reminder will be sent again 25 hours before the actual time of your appointment. At anytime prior to 24 hours, you have the option to make any changes without any penelty. If it is after business hours, please remember you access to your account 24/7.
 
Appointment Change Fee
Depending on the service, most clients have the ability to make changes online through Vagaro. A fee will be charged for any last minute changes made less than 24 hours prior to your scheduled appointment. This is only valid if you require assistance (because the system wont allow you to make any changes 25 hours before you appointment) or I have to “squeeze” you in by request. This fee is NON REFUNDABLE.
 
 
FYI: We strongly suggest, that you download the Vagaro app.
This gives you full access to your account and appointments,
even after business hours.
No Deposit… No Appointment… Too Many Cancelations No Re-Book
 
THANK YOU FOR YOUR BUSINESS!!!
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