PMU Policy

PLEASE READ OUR POLICY BEFORE BOOKING AN APPOINTMENT

All services are à la carte, unless otherwise noted.
Refunds will not be issued after services are rendered.
PMU Consultation Fee
Deposit $50.00

A consultation fee of $50 is required, this is a service within its self and is required for anyone seeking PMU services. If it is decided that an initial procedure will be granted your consultation fee will be credited towards the total cost of the service. If you decide to not go through with the service, this fees is NON REFUNDABLE.  Please do not pay this fee before speaking to someone first.

Service Deposit Fee

A 50% deposit is required for any service over $100. The deposit will be charged immediately before an initial procedure appointment is accepted or booked. All deposits will be credited to the total cost of services being rendered and the balance will be due at the time the initial service is completed. Deposits can be paid by cash or an invoice can be sent through PayPal by request.  All invoices sent through PayPal must be paid with 24 hours. All PMU invoices requested will be charged a 3% fee.  We do offer an additional $25 discount for all services paid with cash.  Appointments are given on a first come, first paid deposit basis.  We do not book or hold any appointments for more than 24 hours without a deposit. Once your invoice is paid your appointment will be booked and/or accepted; if you fail to cancel your appointment with proper notice your service deposit becomes a cancellation fee and therefore is NON REFUNDABLE.

No Guest Allowed:

Please come to your appointment alone. No children or guest are allowed that are not being serviced. No one other than the person receiving service is allowed in the procedure room.  If you fail to comply, your appointment will be canceled and your service deposit will be forfeited.  All service deposits are NON REFUNDABLE.

Late Policy

Being late 15 mins or more will result in an automatic cancellation of your appointment. Especially, if it interferes with the next appointment. If your appointment is canceled because of being “LATE”, Your service deposit is NO REFUNDABLE. We will try to get you rebooked that same week in order to keep you on schedule, but this is not guaranteed.  If you have to be squeezed in, you will be charged an “APPOINTMENT CHANGE FEE of $100”

Cancellation Fee – 50% of Booked Service

Our cancellation fee is 50% of the total cost of the service that you were booked for. If your appointment is not cancelled with proper notice you will be charged 50% of the total service you were booked for, making your service deposit NON REFUNDABLE. We understand that life happens, but we ask that you give a full 48 hour notice when canceling your appointment. This gives the practitioner the chance to fill that appointment slot or make changes to their appointment book as needed. If it is decided that you will be charged this fee, it is NON REFUNDABLE.

Service Guarantee:

Micropigmentation or PMU requires multiple sessions in order to receive optimal results, but only at the practitioners discretion. Once the practitioner completes the initial appointment, as well as the perfecting session, the end result depends are solely the responsibility of the client. Final results are based on clients skin type, body chemistry along with a strict aftercare routine. If you fail to following through with a perfecting session or an in-person follow up, you will forfeit any and all money paid any service rendered. It is important that you complete the process and get a “Full Release” from you practitioner.  We DO NOT guarantee final results, but we will guarantee that we will provide the best environment which will be clean and professional. ALL SERVICES ARE NON REFUNDABLE.

We do not overbook, therefore your time with us is your time. We understand that life happens and is sometimes out of our control. If you fail to cancel your appointment without proper notice the practitioner is out of time and revenue that can not be replaced at the last minute. To help avoid any cancelation issues, we have a booking system that is very prompt with keeping you informed of your appointments. A notification will be sent to you by email or text when your appointment is booked. You will also receive a 72 hour reminder asking you to confirm the appointment, and a reminder will be sent again 25 hours before the actual time of your appointment. If it is after business hours, please remember you access to your account 24/7, therefore there are no excused for not being able to cancel your appointment with proper notice.

Appointment Change Fee

A change fee is $100. Depending on the service, most clients have the ability to make changes online through Vagaro. A fee will be charged for any last minute changes made less than 48 hours prior to your scheduled appointment. This is only valid if have to be  “squeezed” you in by request. This fee is NON REFUNDABLE.

Rescheduling

If you have to reschedule your appointment, we ask that you take into consideration the cancelation time frame with a full 48 hour notice. If you canceled with proper notice the first time, your deposit will carry over to your 1st rescheduled appointment, no charge.  If you cancel the 2nd time with proper notice and wish to reschedule you will be charged a “scheduling fee” of $100.00.  This fee will need to be paid before another appointment can be scheduled and accepted.  This fee is an addition to the remaining balance that will be due at the time of service.  If you cancel a third time, you will not be allowed to reschedule future appointments and any and all money paid will be forfeited.  There all money paid is NON-REFUNDABLE.   **This does not apply to specials. 

Denial of your perfecting session:

If you are not given a “Full Relase” and you fail to allow Shaneaka L. Price dba/ Eye Candy Lash Boutique to complete your perfecting session, you will forfeit all money paid towards services and it becomes NON REFUNDABLE.

Medication / Street Drugs / Alcohol:

If you arrive to your scheduled appointment, and you are on any mood altering medications, your behavior is off from our consultation appointment, there are any signs of drug abuse or alcohol in your system; I will cancel your appointment!  NO EXCEPTIONS.  It is required that you be in a clear state of mind during your PMU procedure.  If you appointment is cancelled because of this, you will forfeit any money paid towards service and all money paid is NON REFUNDABLE.

 

*If you show up to your appointment, with an area of concern that was not discussed during your consultation appointment and failed to cancel your appointment with proper notice, you will be charged a full cancelation fee and your service deposit will be NON REFUNDABLE and the possibility of not being able to book a future appointment is likely. 

*Because of the possible risk of PMU, we choose to be very strict about our policy. Not only are we concern about the safety of you, we are just as concern about protecting our business. If you feel that this is too much to ask, we totally understand and wish you the best with finding a practitioner and/or business that will suit your needs.   Its, nothing person, its business!

FYI: We strongly suggest, that you download the Vagaro app and save your login info. This gives you full access to your account and appointments, even after business hours.

No Deposit… No Appointment…

Too Many Cancelations… No Re-Book

THANK YOU FOR YOUR BUSINESS!!!

 

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